VOLKSWAGEN FINANCIAL SERVICES ARE THE BEST IN THE EAST

It’s a well known fact that happy workers are better workers. They’re more likely to offer helpful advice and give excellent customer care, simply because they’re content at work and like doing what they’re doing.

And nowhere is this truer than in the call centre environment, which is great news for Volkswagen Financial Services (UK) Limited customers, as the company’s call centre has recently been awarded the title of ‘Best Call Centre’ for the East of England Area.

The awards were judged following the Best 100 Call Centre Workplaces Survey of employees. This survey seeks to identify workplaces that are commended by their staff, and identify high quality operations. The results are then used to encourage companies to aspire to standards of excellence set by contact centre workplaces appreciated by their own people.

Volkswagen Financial Services’ Customer Services and Collections team claimed the award for the East of England, with the judges particularly impressed by the working environment cited by the respondents, as well as the satisfaction they take from the work they perform.

Martin Ballard, operations director of Volkswagen Financial Services said: ‘We’re delighted to have won this award which recognises the dedication and commitment of our call centre teams. We know our call centre staff aspire to the highest levels of customer service and it’s great that this has been acknowledged publicly.’